Legal

Refund Policy

Last updated: July 20, 2026

We want you to be happy with Tone Transcribe.

If you are not satisfied with your purchase, please contact us within 14 days of the purchase date. We will work with you to resolve the issue, and if we are unable to do so, we will process a refund in accordance with this Refund Policy.

1. Refund Eligibility

Refund requests must be submitted within 14 days of the original purchase.

To request a refund, please contact us at: info.mymusicalbrain@gmail.com

To help us process your request, please include proof of purchase, such as your order number or the email address used for the purchase.

If your request relates to a technical issue, we may also ask for additional information, such as your Tone Transcribe version, macOS version, screenshots, crash logs (if available), or other information reasonably necessary to evaluate the issue.

2. Customer Support First

Before requesting a refund, we encourage you to contact us.

Many installation, licensing, or technical issues can be resolved quickly through customer support, allowing you to continue using Tone Transcribe without interruption.

3. Refund Decisions

Refund requests are evaluated in good faith.

We may request reasonable information to verify your purchase and evaluate your refund request.

If we determine that Tone Transcribe is not functioning as expected on your system, or if we are unable to resolve a legitimate issue within a reasonable time, we will generally approve a refund.

We reserve the right to deny refund requests in cases including, but not limited to:

• Fraud or attempted fraud
• Abuse of this Refund Policy
• Repeated refund requests from the same customer
• Misrepresentation of the reason for the refund request
• Other circumstances suggesting misuse of the refund process

4. Refund Method

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

5. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When material changes are made, we will update the "Last updated" date at the top of this document.

7. Contact

If you have any questions about this Refund Policy, please contact us at: info.mymusicalbrain@gmail.com